Please read the terms for shipping and feel free
to email with any questions or concerns.

Thank You!

All Payments are due in full at the time you place your order, including charges for any upgrades, add on items, customizations, and/or additional international, AFO/PPO, Alaska, Hawaii, or US Province shipping charges.

We process payments conveniently through Paypal and all major credit cards are accepted through the Paypal secure online server. You do not have to have or use a Paypal account for your payment to be processed. We do not take credit cards over the phone, email or fax.

Alternately you may email your order and pay by personal check or money order. Payment must be received within 7 days of purchase. All items will be held for shipping until funds clear with our bank.

Our standard shipping method within the US is USPS Priority Mail. Shipping prices will include delivery confirmation and insurance on orders of $30 or more (required). International shipping is done via USPS Global Priority Mail.

If you would like to request any other method of shipping or if you're shipping will require additional charges beyond the standard shipping, I will calculate the extra shipping and send a revised invoice.

If you email your order please specify if you want or require special shipping and your invoice will reflect your request.

Coupon Codes: If you have a valid coupon code and the shopping cart does not recognize it, please email deborah@katherinas.net and provide the code your are trying to use, and the source (where you got the code) we will respond to all issues ASAP.

We insure each package valued over $50 and obtain delivery confirmation. We are not responsible for items that are lost or damaged in shipping . If payment is not received within 7 days, all items will be returned to inventory and re-listed for sale. We thank you for your understanding.

Customer Care ~

For Email Orders:
Email:  deborah@katherinas.net
Phone: (559) 662-1923

For Snail Mail Orders:
Katherina's
2454 Frederick Ct.
Madera, CA  93637

As most of my products are lightweight, shipping is usually via USPS Priority Mail with delivery confirmation. All items valued above $50.00 will be insured. If you would like your package to require a signature for delivery, you must note this in the comments section of your order. We are not held responsible for lost or missing items for which the carrier has confirmed delivery without signature. The postal service will not process insurance claims on items they confirm as delivered.

Inventory and One-Of-A-Kind items that are marked as "Available for shipping" or "In Stock" will ship within 3 business days of completed payment. Allow 3-9 business days for delivery, yes, even with USPS Priority Mail Service (their rules, not mine). To conserve gas, energy, and to keep shipping costs down, we now take trips to the post office only twice a week, on Tuesdays and Thursdays. If you have a special occasion and let us know we will make an exception. We make every effort to have the postal carrier pick up our shipments every postal workday.

Made-To-Order, Limited Edition and Customized handcrafted items that are marked as "In stock" - are shipped within 3 business days via USPS Priority Mail. If not marked as "In stock" or "Available to Ship" the limited edition items, made-to-order and customized orders will be created following receipt of payment for the order. Generally you will need to allow 14 working days (Monday - Friday) for these items.

If you need your item rushed, please email me and I will be happy to work with you to get your item made as quickly as possible. Please allow 3-9 days for delivery (even though I will ship USPS Priority) once you receive delivery notification from me. Please email or call me at 559-662-1923 with any questions or concerns. 

I do not charge handling fees. It is my gift to you that your item will be beautifully wrapped and carefully packaged. I believe when you receive an item from Katherina's it should be a joy to open and admire!

RETURNS POLICY -
Made to Order and Customized items are non-refundable and non-returnable. Payment must be received in full before production will begin on these types of orders. I do guarantee my work, so please contact me directly via email or telephone if you feel your item is defective in any way or if it has been damaged and we will arrive at a solution together. If an item is returned without notice and authorization, no refund will be given. Shipping fees are non-refundable, however if a problem should occur with an order and replacement is determined necessary, I will absorb the cost of returned merchandise shipping and reshipping.

DONATIONS POLICY - Katherina's believes in giving back to the community. We participate quarterly with donations to selected charitable organizations or events. While it is an honor and a compliment that our products are wanted for donation, our annual budget allows us to absorb the expense of miscellaneous donations. We do believe in giving back to the community, however, we receive requests every month from various groups and have determined that our best policy will be to continue our selected donations to the American Cancer Society, Local SPCA/Animal Rescue events and other charitable concerns of our choice. 

California Sales Tax 8.75%